FAQs

Here you’ll find answers to the most common questions about buying pre-owned, re-loved, second-life, approved-used and refurbished Bang & Olufsen products. Every item we sell is carefully selected, tested and restored by specialists to ensure exceptional performance and peace of mind.

Q: What does “Pre-Owned”, “Refurbished”, “Re-Loved” and “Second-Life” mean?

These terms describe the different conditions of Bang & Olufsen products we offer:

  • Pre-Owned – previously used but fully inspected and cleaned.

  • Refurbished – restored and tested to ensure optimal performance.

  • Re-Loved – gently refreshed products given a new life.

  • Second-Life – high-quality B&O items renewed for continued use.

  • Approved Used – verified, tested and certified by BeoSelect.

All products undergo quality checks before being listed.

Q: Are your Bang & Olufsen products authentic?

Yes.
We only sell genuine, original Bang & Olufsen products. Every item is checked for authenticity, correct model specifications and serial numbers where applicable.

Q: How do you test and inspect your products?

All items go through a detailed, multi-point inspection that includes:

  • acoustic and performance testing

  • amplifier and driver checks

  • input/output functionality

  • wireless connectivity (if applicable)

  • cabinet, grille and cosmetic assessment

  • cleaning and restoration

Our process ensures each product meets the high standards expected of Bang & Olufsen.

Q: What condition can I expect my product to be in?

Each listing includes accurate photos and a clear condition category:

  • Excellent / Like New

  • Very Good

  • Good

  • Approved Used / Refurbished

  • Vintage (may show expected age-related marks)

We want you to know exactly what you're buying.

Q: Do BeoSelect products include a warranty?

Yes.
Most items come with a BeoSelect warranty, covering functional performance.
Warranty duration varies by product type and is shown on each listing.

Q: Can I return a product?

Yes — we follow UK consumer regulations for returns.
If an item arrives damaged or not as described, contact us and we will resolve the issue quickly.

Q: Do you offer aftercare or support?

Absolutely.
We provide support for:

  • setup and installation

  • compatibility questions

  • troubleshooting

  • system integration

We’re always here to help.

Q: Do your products come with original accessories?

Where possible, items include original:

  • stands

  • remotes

  • manuals

  • cables

  • packaging

If something is not included, it will be clearly stated.
We can often source replacements or compatible accessories.

Q: Do you offer installation services?

Yes — depending on your location.
We can assist with:

  • speaker placement

  • wall-mounting

  • TV installation

  • multi-room setup

  • system configuration

Contact us for availability.

Q: How do you ship Bang & Olufsen products safely?

We use specialist packaging designed for fragile, high-value equipment.
Shipping typically includes:

  • strong, double-walled boxes

  • custom foam supports

  • separated accessories

  • insured courier services

Q: Do you ship internationally?

Yes.
We ship many Bang & Olufsen products worldwide.
Shipping rates and availability are shown at checkout or provided by request.

Q: Can I reserve an item?

In some cases, yes.
If you need time to confirm compatibility or measurements, we can hold an item for a short period. Contact us to arrange this.

Q: Are vintage Bang & Olufsen products reliable?

Yes — especially when properly restored.
Vintage B&O (Beogram, Beomaster, Beocord, etc.) is known for longevity.
We refurbish or service these models where possible to ensure dependable performance.

Q: Do you buy used Bang & Olufsen equipment?

Yes — we buy B&O equipment of all kinds.
If you’d like to sell your Bang & Olufsen, please e-mail the address below or send us a WhatsApp.

buy@BeoSelect.com